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Frequently Asked Questions

Now delivering
Rx and more.*

1–2 Day Rx Delivery

Frequently asked questions

About prescription delivery

All CVS Pharmacy locations offer 1–2 day delivery, although some exceptions may apply.

No. Controlled substances, medications that require refrigeration and medications paid for by Medicare B cannot be delivered at this time. Please call your local pharmacy for additional details.

You can only request to have your prescription delivered when it has been filled and is ready for pickup by calling the store, or selecting your delivery options within the CVS App.

Yes. When you place your first delivery request, our system will recognize if your plan allows delivery. If you have trouble placing the request, call your local pharmacy.

If you request delivery before 4 pm Monday through Thursday, your order will be delivered within 2 days. Orders placed before 4 pm on Friday will be delivered by Monday. Orders placed before 3 pm on Saturday will be delivered by Tuesday. Orders placed after 3 pm on Saturday and all Sunday orders will be delivered by Wednesday. No deliveries on Sunday. Exceptions may apply due to your delivery address and any holiday scheduling. You can check the order tracker in your Rx Express Order History for an estimated time of delivery.

No, you don't need to be home. The delivery will be left in a safe place at your delivery address. If no safe location is available, the package will be held at the local post office for up to 15 days, and you will need to either call for a redelivery or pick up the package at the post office. After 15 days, prescription orders will be returned to pharmacy and you will have to call the pharmacy to have the prescription refilled. Additional delivery fees may apply to redelivery. If your order doesn't arrive as expected, check your Rx Express Order History for delivery details and call your local pharmacy.

Your home or a location of your choice. The delivery address must be in the same state as the pharmacy. If you live in DC, ID, KY, MA, ME, MS, VT, WA or WV, state regulations require a residential address for prescription delivery.

Yes. Your delivery fee may vary by location and is not covered by insurance even if you have a Medicare Part D plan. You'll pay the fee at Checkout when you request delivery.

Your pharmacy will share your full name, delivery address and phone number with the courier for delivery purposes only. To protect patient privacy, no other personal information or prescription information will be displayed on the tamper-evident delivery packaging.

You can place a prescription delivery request in the CVS Pharmacy app. You also can call your local pharmacy to request delivery.

Please contact the pharmacy that filled your prescription. Your local pharmacy team knows your order best and will be able to help most quickly.

CVS Pharmacy uses national delivery services, including USPS.

If you are concerned about your delivered package, contact the pharmacy that filled your prescription immediately.

You will receive written information about your prescription with your delivery. If you have additional questions, contact your pharmacy. Look for the phone number on your prescription label.

Adding products to your delivery

No. A selection of everyday items is available for delivery at participating locations when ordering through the CVS Pharmacy app. We will continue to add products as the service expands. Delivery of non-prescription items is only available when items are added to a prescription delivery. Delivery of non-prescription items is not available from CVS Pharmacy within Target stores.

Listed online prices apply to delivery products. Therefore, prices of products available for delivery may not always match local store prices. You'll see product prices before you place your order. If you place a phone order, check CVS.com® for current pricing.

Certain promotional and ExtraCare rewards available in store and online at CVS.com® are currently not applicable to non-prescription items purchased through delivery due to limitations in technology.

No. You can't redeem ExtraBucks Rewards, ExtraCare coupons or manufacturer coupons on delivery orders.

No. ExtraBucks Rewards can't be earned or used in connection with delivery orders

Certain promotional and ExtraCare rewards available in store are currently not applicable to non-prescription items purchased through delivery. ExtraCare and manufacturer coupons cannot be applied to delivery orders. ExtraBucks Rewards cannot be earned or used in connection with delivery orders. Not all CVS.com promotions can be applied to delivery orders. If your code is otherwise eligible, but isn't working, check the spelling, expiration date, coupon and disclaimer for details. In the event of suspected fraud or abuse, CVS Pharmacy reserves the right to modify or terminate delivery orders.

Unfortunately, no changes can be made once an order has been placed.

You'll receive an email and text message letting you know that the product is currently unavailable. Your order for this item will be canceled, but the remaining items in your order will be delivered as expected.

In most cases, due to quick processing and pickup times for your delivery order, it will not be possible to cancel your order before it is shipped. However, if you wish to cancel, you can contact your pharmacy team directly in order to determine if this option is still available.

Yes. Just bring the items and a printed copy of your order confirmation email to your local CVS Pharmacy. Refunds in connection with orders placed online through the CVS Pharmacy app will be issued on a CVS money card, which can only be used at CVS Pharmacy.

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Live in a metro market?

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same-day Rx delivery.

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Download our app to get even more goods.

Add select non-Rx items to your delivery too — like vitamins, allergy, personal care and more — all for a $4.99 delivery fee, delivered to your door in 1–2 days by USPS.

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More questions about Rx delivery?

Visit our same-day FAQ page for answers.

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*Free 1–2 day Rx shipping applies only to orders placed online that include at least one non-prescription store item selected from the list of qualifying items made available during the checkout process. Offer valid 11/5/18–12/31/18. 1–2 day delivery is available for most prescription drug orders through USPS, with qualifying prescription benefit programs and insurance plans, for orders placed at most locations before 4 pm Monday through Thursday. Orders placed before 4 pm on Friday will be delivered by Monday. Orders placed at or after 4 pm on Friday or before 3 pm on Saturday will be delivered by Tuesday. Orders placed at or after 3 pm on Saturday and all Sunday orders will be delivered by Wednesday. If an order is placed, or if a delivery period falls, on a USPS holiday, the delivery time will be extended by additional days, as applicable. No deliveries on Sunday or USPS holidays. Different order cut-off times may apply at some locations. Delivery may not be available at every address or from all CVS Pharmacy®, CVS Pharmacy in Target, CarePlus CVS Pharmacy® and Navarro® locations. Delivery fees apply and may vary. Delivery of select non-prescription items is available with prescription delivery at participating locations. Selection of non-prescription items available may vary for online and in-store orders. Delivery of non-prescription items is not available from CVS Pharmacy in Target stores. Delivery may be subject to delays. Non-prescription items are charged at online prices, which may vary from store prices. Coupons, ExtraBucks® Rewards and certain in-store and online promotions are not applicable to, and ExtraBucks Rewards cannot be earned with, delivery orders. Customer must have a credit/debit card on file, which may include FSA/HSA cards. FSA/HSA cards may not be used for delivery fees. Payment must be made at time of order. Refunds will be issued on a CVS Money Card, which can only be used at CVS Pharmacy. Courier will deliver package to customer’s mailbox, doorstep or other safe place. If none is available, the package will be held at the local post office for up to 15 days. After 15 days, package will be returned to pharmacy and customer must call pharmacy to reschedule delivery (additional delivery fees may apply). Delivery fees may be waived through 12/31/18 for customers who received free delivery from 7/26/17 to 3/31/18 through a local delivery program offered by a CVS pharmacy (excluding same-day delivery on-demand delivery, and 1–2 day delivery programs). Call your local pharmacy for details.

**On-demand delivery within 10 miles of store is available for most prescription drug orders to CVS Caremark® members with qualifying prescription drug benefit plans, and to other customers with qualifying prescription drug programs and insurance plans in select stores in Austin, Boston, Miami, Minneapolis, Philadelphia, San Antonio, San Francisco, and Washington, DC metro areas. For delivery within 4 hours, orders must be placed at least 4 hours before 8 pm or pharmacy close time, whichever is earlier. Delivery window is only an estimate, and may be subject to delays. Delivery is not available in Puerto Rico. Delivery may not be available at every address or from all CVS Pharmacy, CVS Pharmacy in Target and CarePlus CVS Pharmacy® locations. Delivery fees apply and may vary. Delivery of select non-prescription items is available with prescription delivery at participating locations. Selection of non-prescription items available may vary for online and in-store orders. Delivery of non-prescription items is not available from CVS Pharmacy in Target stores. Non-prescription items are charged at online prices, which may vary from store prices. Coupons, ExtraBucks® Rewards and certain in-store and online promotions are not applicable to, and ExtraBucks Rewards cannot be earned with, delivery orders. Customer or customer’s representative must be available to receive delivery. If delivery is not successful, customer must call the store to reschedule delivery (additional delivery fees may apply). Customer must have a credit/debit card on file, which may include FSA/HSA cards. FSA/HSA cards may not be used for delivery fees. Payment must be made at time of order. Refunds will be issued on a CVS Money Card, which can only be used at CVS Pharmacy. Call your local pharmacy for details.