We treat you like family.
Come by when you need us. We'll see you quickly and care for you like you're one of ours. Because health is everything.
We provide quality care in every clinic, every day
Each MinuteClinic® practitioner follows nationally established guidelines to ensure that you get the highest level of care, as well as consistent treatment, from clinic to clinic.
All of the following speak to our high standards:
Our national clinical practice guidelines
Our practitioners follow regularly updated national clinical practice guidelines to ensure top-quality health care. As a patient, you can be confident that your treatment is based on the most current medical research and best practices.
We draw our guidelines established by leading medical associations including:
- The American Academy of Family Physicians
- The American Academy of Pediatrics
- The Institute for Clinical Systems Improvement
Quality assurance, constant improvement
Day-to-day quality assurance centers around Epic, the most widely used electronic medical records system in the United States.
Epic supports our evidence-based model of medical care and helps us connect to major health systems, hospital networks and physician groups nationwide. State-of-the-art patient portals make treatment records easily accessible while advanced analytics help us hone efficiencies and improve care.
Accreditation from The Joint Commission
MinuteClinic is the first retail health care provider to receive accreditation (2006) and reaccreditation (2018 and 2024) from The Joint Commission. Formerly JCAHO, The Joint Commission is the national evaluation and certifying agency for nearly 20,000 health care organizations and programs in the United States, including hospitals, hospice services, nursing homes, laboratories, rehabilitation centers and behavioral health care organizations.
The Joint Commission's Gold Seal of Approval® demonstrates our dedication to delivering the highest possible quality health care to patients in communities throughout the country.
The Joint Commission's state-of-the-art standards focus on patient safety and quality of care, and are updated regularly to reflect the rapid advances in health care and medicine. The Joint Commission accreditation signifies that MinuteClinic complies with more than 180 national standards in the implementation of established clinical practice guidelines as well as more than 500 performance measurements.
If you have concerns regarding patient care or safety that you feel were not properly addressed during a clinic visit, please call MinuteClinic Patient Support at 1-866-389-ASAP (2727).
If you feel your concerns cannot be addressed through MinuteClinic, contact The Joint Commission through this link: Report a Patient Safety Concern or File a Complaint | The Joint Commission