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Contact Us

If you are experiencing a medical crisis, please call 911 or contact your local emergency assistance immediately.

How to Reach Us

To best serve you, our representatives specialize in the following business areas. Here’s how to contact them.

As the impact of the coronavirus (COVID-19) continues to unfold, CVS Pharmacy is taking important steps to protect the health, safety and well-being of our customers, employees and our surrounding communities. If you are looking to stay informed on the latest COVID-19 news and learn what your local CVS Pharmacy is doing to help you and your community increase access to your health and wellness benefits, visit our Coronavirus Help Center.

As we continue to provide support for those impacted by COVID-19, we are experiencing high volume of calls, leading to longer than normal wait times. We are here to help you. Please take advantage of our online Help Center, or connect with our teams using these contact forms: Customer Relations, ExtraCare, and Mobile.

CVS/pharmacy Customer Service

For questions and comments including feedback about our stores, pharmacy, policies and in-store photo department, call 1-800-SHOP-CVS (1-800-746-7287) Monday-Friday 8 AM - 10 PM ET, Sat. & Sun. 10:00 AM - 6:30 PM ET. Closed major holidays.

For FAQs and email support, visit the Customer Relations page >


For help with ExtraCare®

For questions and comments including member updates, rewards card, program information and ExtraBucks® Rewards, please visit our Customer Service page for FAQs. If you have specific questions about your account, you can submit an online request and a representative will get back to you.

For FAQs and email support, visit the Customer Service page >


For help with® and Mobile

For questions or comments including user account, password issues, orders, prescription management and photo, call 1-888-607-4CVS (1-888-607-4287) Monday-Friday 8 AM - 11 PM ET, Sat. & Sun. 8:30 AM - 9 PM ET. Closed major holidays.

For FAQs and email support, visit the Customer Care page >


For help with MinuteClinic

For questions and comments regarding our in-store clinics, call 1-866-389-ASAP

Employers, clinicians and investors should visit the Contact Page >




Comments or Questions by Mail

We love to hear from you! If you prefer, send us your comments or questions by mail.

Mail all inquiries to:
CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895

Doing Business with CVS Pharmacy

If you represent a company that is currently doing business, or would like to do business with CVS Pharmacy stores, please visit our CVS Suppliers website.